Leadership in Hospitality

This program is designed for people in the service industry who want to step up and become the kind of leaders others actually want to follow. Maybe you’re already leading a team, maybe you’re hoping to soon, or maybe you just want to feel more confident inspiring the people around you. Wherever you are, this course is here to help you grow. Over three focused modules, we’ll dig into what really separates a “manager” from a true leader. You’ll learn how to connect with your team through clear, motivating communication. You’ll practice delegating without hesitation, giving feedback that builds people up, and creating a culture where everyone feels supported to do their best work. But we won’t stop at the basics. Real life in hospitality and service is unpredictable, and leadership means handling the tough stuff with confidence. That’s why we’ll also explore advanced strategies—how to de-escalate tense situations with customers, deal with complaints in a way that actually builds trust, and think on your feet when problems appear out of nowhere. The goal is to help you stay calm, professional, and proactive, no matter what gets thrown at you. By the end, you’ll walk away with more than just new skills—you’ll have a leadership mindset. One that helps you shine as an individual, while also raising the standard for your whole team and workplace. This isn’t about memorizing theory; it’s about building habits and confidence you can use every day. If you’re ready to grow into the leader you know you can be, this course is your next step.